Return & Refund Policy

At Instaecart, your satisfaction is our priority. We strive to ensure that you are happy with your purchase. If for any reason you need to return an item, please review our policy below:

Return Policy

Eligibility for Returns: We accept returns within 7 days of delivery, provided that the product is in its original condition, unused, and not defective. The item must be returned in the same box in which it was received, with all original packaging materials intact.

Non-Eligible Items: Please note that we do not accept returns for products that have been used, altered, or damaged by the customer. Additionally, items that are defective or damaged upon delivery cannot be returned under this policy; instead, they should be reported to our customer support team for assistance.

Return Process

Initiate a Return: To initiate a return, please contact our customer support team within 7 days of receiving your order at connect@instaecart.com or call us at 03369028546. Please provide your order number and details about the product you wish to return.

Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send the item back to us.

Pack and Ship the Item: Please ensure that the product is securely packed in its original box with all packaging materials included. Ship the item to the address provided in the return instructions.

Refund Policy
Refund Processing: Once we receive the returned item and inspect its condition, we will process your refund. The refund will be initiated within 7 business days of receiving the return. Please note that the refund will be credited to the original payment method used during the purchase.

Refund Notification: You will receive a notification via email once your refund has been processed. Please allow additional time for the refund to reflect in your account, depending on your payment provider's processing times.

Customer Support
If you have any questions or concerns regarding your return or refund, our customer support team is here to help. Please contact us at connect@instaecart.com or call us at 03369028546